Why you need better automated AirBnb messages.

Many AirBnb hosts use the in-built AirBnb automated messaging system. This provides a great way to get started with automating your AirBnb, but has many limitations compared to a dedicated system such as Digsby. If you are using the in-built system, read our guide to why you should switch to Digsby automated messaging.

Digsby uses a completely different approach to the AirBnb in-built system. Instead of trying to match user messages against specific templates, Digsby has been trained to understand a large number of queries, asked in many different ways! This allows Digsby to understand the user’s question and provide the most appropriate response.

For example, what would happen if a user arrives at your home and asks:

Hi, thanks for letting us stay. We are having a great time in NY! Is there extra bedding we could use?

In the built in system, you would have to manually pre-define all these possible questions that guests could ask you. In fact, this particular situation is almost impossible to be covered by any set of rules normally used in automated scheduling systems. Digbsy can understand the intent of the user’s question and provide the most appropriate answer automatically. No need to set up any templates or rules.

Another area in which Digsby allows for a better guest experience is in the type of content that can be provided. Digsbyis able to provide images, maps, documents and links to websites in response to users questions. This allows you to give the best possible answer and provide a great experience for your guests.

Many hosts list their properties on other hosting sites, such as VRBO, or even just list them directly through their own websites. This route takes away the option to use the AirBnb messaging system. As Digsby is an independent service, it can be used with any listing method and the responses are available to all guests, no matter how they booked. This allows hosts to provide the same consistent experience to all guests.

An additional area of difficulty for many hosts, is how to cater for guests who’s first language is not the same as the hosts. Digsby allows you to provide answers to a great many guest questions in English, Spanish, French, German, Italian and more. This allows hosts who do not speak all these languages to still provide a great service to their guests.

Digsby has been designed to allow you to easily add responses to common questions, without having to write them specifically for each listing. This allows you to create standard responses, such as if smoking is allowed in the property and if pets are welcome, and then have those responses translated automatically into the guest’s preferred language.